Schedule
Full-time
Date posted
March 27, 2024
Application Support
Responsibilities
- · Provide technical support for applications throughout the full stack development lifecycle, including development, testing, deployment, and maintenance phases.
- · Collaborate with developers and testers to understand application requirements and troubleshoot any issues or bugs encountered during development and testing.
- · Assist in the deployment and configuration of applications in various environments, ensuring smooth and error-free deployment processes.
- · Monitor the performance and stability of applications, identifying and resolving any issues that may impact their availability or functionality.
- · Investigate and resolve application-related incidents and service requests within agreed-upon service level agreements (SLAs).
- · Work closely with business stakeholders to gather feedback, understand user requirements, and address any issues or concerns related to the applications.
- · Provide end-user support and training to ensure smooth adoption and usage of applications.
- · Collaborate with the infrastructure team to ensure that the underlying infrastructure, including servers, databases, and networks, is properly configured and optimized for application performance.
- · Document support processes, troubleshooting steps, and best practices to build a knowledge base and facilitate effective support and maintenance activities.
- · Stay up to date with industry trends, emerging technologies, and best practices related to full stack development and application support.
Experience
- · Proven experience in application support and maintenance, preferably in a full stack development environment.
- · Familiarity with software development methodologies (such as Agile or DevOps), and experience working in collaborative development environments.
- · Strong knowledge of full stack development technologies, including front-end frameworks (e.g., HTML, CSS, JavaScript), back-end languages (e.g., JavaScript, Java, C#, Python), and databases (e.g., SQL, NoSQL).
Job Specific Competencies
- N/A
Behavioral Skills
- Proficiency in troubleshooting and resolving technical issues across the full stack (including user interfaces, APIs, application servers, databases, and infrastructure components).
- · Excellent problem-solving and analytical skills - with the ability to quickly diagnose and resolve complex technical issues.
- · Effective communication and interpersonal skills - with the ability to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- · Proactive and self-motivated.
- · A strong sense of ownership and the ability to work independently and as part of a team.
- · Ability to prioritize and manage multiple tasks and assignments in a fast-paced environment.
- · Willingness to learn and adapt to modern technologies and tools as required.
